FAQs: What? When? Where? How? Here are the answers.

We have summarised the most frequently asked questions and our answers for your imp-ortant family holiday with us in the beautiful Carinthian Gailtal Valley. If you have any further questions or personal requests, just send a quick e-mail to info@kinderhotel-ramsi.at. We will get back to you as soon as possible.

What do I have to take with me for my baby?

Well…let’s think about it. Actually, you only have to pack personal items such as clothes, a teddy bear, nappies and your baby’s favourite toys. Everything else will be prepared for you: HiPP care kits in the room, baby monitor, baby chairs, rockers, changing pads, strollers, buggies, back rests, baby bathtub, potty, toilet seat, cribs with children’s bed linen, fall protection, black-out curtains in the bedrooms, wall socket safety guard, kettle, vaporiser, bottle-warmer and nightlight.

Do you have baby food too?

Naturally! Small and large meals are well catered for with HiPP baby food.
We have jars and porridge in many flavours. You can also order fresh vegetable puree from our kitchen. Bibs and children’s crockery are also supplied, of course.

Are there any surcharges for childcare in the Kids Club?

Nope. Childcare in our Ramsi Kids Club is already included in your holiday price. However, we may do special trips (especially with our teens) that incur extra costs, such as rafting on the Gail River. Of course, we will discuss this with you in advance.

At what times are the children cared for in the Ramsi Kids Club?

Our child entertainers are there for you six days a week:
• In summer: Sunday 1-5pm, Monday to Friday 10am to 8pm
• In winter: Sunday 9am to 4pm, Monday to Friday 9am to 8pm

Do you also have bathrobes for children?

Yes, of course. We have available bathrobes and towels for adults and for children (in many sizes).

When can we check in and by when do the rooms have to be vacated?

Your booked suites/rooms are available from 4pm. Meals start with dinner and end with breakfast on the day of departure. On the day of departure, please vacate your suite or room by 10am. Thank you very much!
You are welcome to take away a lunch snack and/or the afternoon snack free of charge on the day of arrival and departure, and on both days you can use the entire Ramsi infrastructure.

What types of payment do you accept?

On site you can pay in cash, with a Maestro bank card or with credit cards (Visa, Mastercard). Security restrictions and limits may sometimes cause bank card and credit card withdrawals over a certain amount to be rejected, we recommend therefore that you transfer the remaining bulk amount for your booking into our account (Ramsi GmbH) prior to your arrival.

What is all-inclusive in the holiday price?

Phew – there’s quite a lot. The price includes food, childcare and the extensive wellness and leisure program. See our >>RAMSI ALL-INCLUSIVE SERVICES for a comprehensive overview.

Is there free parking at the Kinderhotel?

Yes. You can park for free at our Kinderhotel Ramsi.

What about airport and train station transfers?

Airport transfers: We are happy to pick you up from the airport and bring you back. The drive to Klagenfurt Airport is 60 min, while Ljubljana/Brnik Airport is 75 min from the Kinderhotel Ramsi. The transfers must be pre-ordered in writing at least 1 week before your arrival (info@kinderhotel-ramsi.at). You will receive details of the exact itinerary of the transfer one day before arrival.
Transfer costs: for 1-3 persons € 90.00 per trip, for each additional person € 30.00 per trip.

Train station transfers: If you arrive by train, we will be happy to pick you up from Hermagor station and take you back for free. Ideally, please let us know 1 week before your arrival.

Are dogs allowed at the Kinderhotel Ramsi?

You are welcome to bring your four-legged darlings with you. However, dogs are only allowed in the room types Butterfly, Flipp and Sunshine. Please do not take your dog into the restaurant areas (dining rooms). Outdoors, your four-legged friend must be kept on a leash.
Cost per dog: € 12.00/day (without food)

>> please check our dogs rules here

What if I have a food allergy or intolerance?

We take that into account, of course. It is best to let us know at the time of booking or about a week before your arrival.

Is it possible to borrow bicycles from you?

Yes and no. We have a few city bikes, which you can of course borrow for free. For extensive mountain tours, however, we would like to recommend one of our partner companies in Hermagor, where you can rent bicycles for a fee.

Is it possible to borrow skis from you?

For our smallest skiers (the “Pistenflöhe”, approx. 2.5 to 6 years old), who learn to ski in the Ramsi ski school directly at the hotel, we have ski equipment in the house. We are happy to provide it for free (summer/summer ski course only). Everyone else is welcome to rent the required equipment directly in the Nassfeld ski resort.

You have a toboggan run in winter. Is it possible to borrow sleds from you?

Yes, you can do that, we will gladly provide them. We have a small arsenal of sleds, bobsleighs and sliders of all sizes (for babies, children and adults) that you can loan for free.