FAQs: What? When? Where? How? Here are the answers.

Must face masks be worn at the Kinderhotel Ramsi?

Yes. We recommend you wear a face mask in all generally accessible indoor areas – including the corridors, in the lift, at the reception, in the buffet area, at the bar, at the children’s play area and in the public toilets. Children up to the age of six are excluded.

What are the rules about face masks and social distancing in Austria in general?

Face masks must be worn in shops, leisure facilities (except in restaurants at the table) as well as in other public areas such as hospitals, doctor’s surgeries, pharmacies and government buildings, in public transport, the Millennium Express gondola and in general in all places where the minimum distance of 1 m cannot be maintained.

Outdoors, you can basically move freely without a face mask. However, a minimum distance of 1 m must always be maintained both indoors and outdoors to people who do not live in the same household.

It is best to bring your own “holiday masks”. If you need additional masks, you will be able to obtain some at our reception. We have also prepared some practical loop scarves for you.

What about the minimum distance of 1 m at the Kinderhotel Ramsi?

The general distancing rule also applies at the Kinderhotel Ramsi. We ask you to keep a minimum distance of 1 m to other guests who are not travelling with you. To make this easier for you, we have marked the distances in specific areas with cute baby elephant stickers.

Do all Ramsi employees wear face masks?

All our employees who are in contact with you wear a plastic visor or a face mask. And they indeed don’t look unattractive!

What about the new hygiene standards in the hotel?

As a “children’s hotel”, we have been committed to a very high standard of hygiene ever since, and we have extended the measures for the current reasons. Our cleaning and disinfection plan has been updated following the current hygiene guidelines:

• Hand sanitizer dispensers are distributed throughout the hotel at reasonable spots (restaurant, reception, spa, etc.).
• Hand sanitizers for personal use are handed out at the reception if required.
• All areas of the building are cleaned more frequently (all detergents contain disinfectants).
• Certain spaces and sub-areas are regularly cleaned and disinfected before or after each use (children’s club, spa, wellness area, etc.)
• All rooms and doorknobs are more often cleaned and disinfected than before.

What does the new daily room cleaning look like?

The daily room cleaning has been adapted to the new standards and developed together with our hygiene partner. Our housekeeping staff works with face masks, gloves and disinfectant-containing detergents. The laundry is washed according to strict hygiene regulations by a professional company.

What’s new in the restaurants?

We are very pleased that we can continue to offer you our popular combination of a variety from the buffet and creativity from the kitchen. In our restaurants, as usual, we have reserved your family table for breakfast, lunch and dinner. What’s new: Our service staff will look after the buffets and help you with putting food on the plate. Please disinfect your hands every time you go to the buffet; we have set up dispensers for this purpose. We have also extended the meal times in the morning and in the evening, so you can be even more relaxed about enjoying the many good things from our Ramsi kitchen.

The new breakfast hours: 7:00am to 10:00am

Children’s meal: 12:00 noon (Sunday to Friday)

Lunch buffet: 12:00 noon to 1:30pm

Afternoon snack, cake and Ramsi ice-cream time: 3:00pm to 4:30pm

The new dinner times: 5:30pm to 8:00pm

 

 

Are the Wichtelbar and the outdoor terrace open?

Yes! Our Wichtelbar and the outdoor terrace are open as usual. Here you can strengthen yourself in between meals and enjoy pleasant hours with a great view of the Carnic Alps. However, you can also take your drinks to your room.

What is new around childcare?

The new arrangements are great! The groups are smaller, the care is more personalised, and the children spend a lot of time with us in the fresh air and in nature. Our childminders also wear a plastic visor and hand washing has become a regular ritual with the children, although we are sure that the little ones already know this from home. We have made it our mission to make sure that your children experience a wonderful holiday with lots of play, fun and joy, even in times like these.

What do I have to consider before I take my child to childcare?

Your children are in good hands with us. And our childminders are eagerly looking forward to playing with your child, tinkering, romping and exploring the nature around our Kinderhotel. But there are some compulsory new rules of the game, so that everybody can spend a safe and great holiday with us:

• Please register your children in advance for childcare at the reception or in the children’s club. This year, childcare is only available with advance booking, so that we can prepare a manageable group size, enough carers and sufficiently large premises. Our caregivers will also ensure the right distance between the children and an intensified disinfection routine of the rooms and play facilities.
• Please bring your children to the children’s club healthy. We must not accept sicky or sick children.
• We ask you, as parents, not to enter the rooms of the children’s club. Our childminders will welcome your children in front of the children’s club.
• Please let us know if we can take your children in our arms to give them comfort when they are sad or crying. Please tell us on arrival and write it down in the children’s passport.
• Please bring the completed children’s passport and clothing for outdoors as well as a change of clothing every day.

  

Have the childcare times remained the same?

Almost. There is only a small change in the childcare times in the mini club (for children up to 3 years):

• In winter: Sunday 9am to 4pm, Monday to Friday 9am to 8pm

For children older than 3 years, our children’s entertainers are there as usual six days a week:

• In winter: Sunday 9am to 4pm, Monday to Friday 9am to 8pm

Will everybody have lunch together in the children’s club?
Of course! For all to gain strength, we are happy to offer your children a joint lunch with the carers in the children’s club. Please give each child his or her own, named drinking bottle.

What do I have to keep in mind for babysitting?

Your little ones are in good hands with our baby carers. They will take care of your babies lovingly and make sure they have everything they need. But we ask you to bring a named bag with diapers, wet wipes, spare clothing, outdoor clothing and pacifiers for your youngsters. Unfortunately, your own toys are not allowed in the children’s club. However, a maximum of one cuddly toy for comfort is allowed (if absolutely necessary). Of course, we have also intensified our hygiene measures in the children’s club.

What about the activities and sports facilities for teens?

It looks good! All activities that can take place on our extensive hotel grounds will take place. The youth can still look forward to geocaching, football, field hockey, cocktail mixing, beauty time, stick bread grilling and much more. In the case of out-of-home activities, we must, of course, be guided by the regional suppliers. You can get the latest information at the reception, in the children’s club or directly from the local providers.

 

Will swimming lessons be offered again?

Yes! Our swimming courses will also take place. Of course, only healthy children are allowed to participate (but that has always been the case anyway). Please visit the toilet with your child before the lesson and put on your child’s swimwear in the room – and the swimming pleasure can start. We ask that only one parent takes the children to the lesson or picks them up again – parents are not allowed in the swimming pool area during the course. The meeting point is in front of the swimming pool entrance.

What do we have to pay attention to in public areas (sports hall, Eldorado, etc.)?

We ask all of you – parents as well as children – to pay attention to keeping the minimum distance of 1 m in all public areas. And that’s it.

Are the swimming pools open?

Of course! What would a Ramsi holiday be without water fun and splashing? Our swimming pools are generously built and offer you plenty of space – you will easily keep your distance. They are open all day from 7:30am to 9:30pm.

Is it possible to use the sauna?

Yes, sure! Our sauna area is still open to you (except the family sauna) every day from 10am to 6pm. Simply choose your favourite sauna (steam bath, Finnish sauna or sanarium) and treat yourself to an hour of well-being.

A maximum of four families are allowed in the sauna area at the same time – so we ask you to reserve your sauna appointments at the reception in advance. You will then receive your own access card from us – and nothing stands in the way of your carefree sauna fun.

 

NEW: Evening sauna in winter

In addition to the daytime opening hours, in winter, our sauna area will be open also in the evening. From Sunday to Friday, from 7:30pm to 9:30pm – so that you can take a pleasant sweat bath even after dinner.

What are the rules for the relaxation rooms?

First comes rule number 1: Just relax and enjoy your holiday! We have an unbelievable amount of space and plenty of comfort beds prepared for you not only in the relaxation rooms, but also throughout the entire hotel area (while keeping a minimum distance of 1 m, of course). Mum and dad can of course move their loungers closer together. However, it is important that the distance to other guest families is maintained.

 

What about massages and cosmetic treatments?

It looks good! You can enjoy our entire offer in the spa area as usual. Simply lie down, close your eyes and allow the pleasant treatment to work. It goes without saying that our employees wear the obligatory face masks and sometimes also gloves.

 

Is it possible to use the fitness room?

Of course! Our sports equipment is already waiting for you. Simply go running or cycling, lift weights and make all your muscles yodel. We clean and disinfect the room and sports equipment regularly. However, we ask you to disinfect the devices independently as well, before and after use (dispensers are available). Thank you very much!

Why should I send the information for the check-in in advance?

In order to shorten the waiting times in the reception area, we kindly ask you to inform us of the most important information for your check-in before arrival. You will receive a personalised e-mail from us with a link to the online pre-check-in.

 

Can I pay contactless?

Of course, you can also pay contactless with us. We will bring the invoice to your table on the evening of your departure, but you can also transfer the invoice amount in advance.

 

Reception by phone?

You are welcome to call us at the reception from 07:30 a.m. to 08:30 p.m. to obtain information and excursion tips, register for activities from the weekly program or in the children’s club, book wellness treatments, massages, a private spa and much more. Our phone number is +43 4285 284.

Are the public play areas such as the Kindereldorado and the sports hall open?

Yes, they are. You can use the Kindereldorado, the sports hall, the leisure room and all other areas. Please remember to keep the minimum distance of 1 m.

 

Will there also be a weekly activities programme?

Naturally! We have already thought about many great activities for you, which will make your holiday even more exciting, interesting, fun and varied. This year, the activities will be facilitated in several small groups. We therefore ask you to make a reservation in advance. Thank you!

 

Will the excursion destinations offered by the +CARD holiday be open?

Yes, they will. The whole Nassfeld with its diverse adventure worlds is already waiting to be explored by you. All cable cars and the summer toboggan run are also in operation. There are some special features to consider this year, as everywhere. At the gondola, for example, each family rides in its own gondola. The details can be found directly at each excursion destination.

 

Are the outdoor pools at Pressegger Lake also open?

Yes, they are. Ask at the reception for more information.

This winter, you will be able to enjoy skiing on the Nassfeld as usual.
There are good reasons why the Nassfeld is considered one of the top ski areas in Carinthia, as it offers not only a fantastic mountain panorama but also wonderfully generous, wide spaces for skiing and snowboarding. A total of 110 perfectly prepared kilometres of pistes and an extensive ski landscape are awaiting you. Of course, there are a few measures to observe here too, but they are totally manageable:

• In the ski bus and in the enclosed gondola lifts (Millennium Express, Zweikofelbahn, Trogkofelbahn – that is 3 out of a total of 30 lifts) face masks must be They can be switched for fashionable loop scarves (buffs) which are absolutely perfect for this purpose. You can quickly pull them up and shift them down again, they keep the neck nicely warm, protect against wind and weather and on top of that they look totally stylish. If you don’t have your own loop scarf, you can get such a buff at the reception.
• The Millennium Express has a special family access facility this
• An app with ski resort information is work in progress.

Our additional Nassfeld specials for you

• Nassfeld ski passes are available at the hotel: For your convenience, you can buy your day and week tickets from our reception.
• Book ski lessons and equipment online: It is easy to reserve your ski lessons and the necessary ski equipment online at >> https://www.skischule-nassfeld.at/online-buchen.
• Special ski bus for our Pistenflitzer kids: Our little skiers who learn the right turns in Thommi’s ski school on the Nassfeld, will be taken by a special ski bus from our Kinderhotel to the Nassfeld (Tröpolach) in winter 2020/2021.

Outward journey: probably mornings at 8:45am

Return journey: probably around noon at 12:45pm

• Special ski bus for all parents and children: There are also plans to hire a private morning ski bus for parents and children to the top of the pass during the holiday season (Christmas, mid-tern school holidays and Easter holidays) and during carnival time.
• This year, all ski lessons start on Sundays, including those of Ramsi’s Pistenflöhe kids.

This winter, once again, the ski instructors of Thommi’s ski school are awaiting you full of energy and anticipation. A few small things are different from before though. Let’s see what has changed:

• A maximum of 8 children will be taught in a ski course group this year.
• Ski lessons and equipment can be reserved online: https://www.skischule-nassfeld.at/online-buchen. There are generally no cancellation fees.
• It is requested that the children participating in ski courses are taken to the course or picked up from the course by only one person (please wear a face mask).
• The children participating in ski courses have their own gondola access way and a gondola is reserved for children only.
• All children must wear loop scarves (compulsory in the gondolas) and gloves.
• Please give the children a small snack for the day. Drinks will be provided on site.
• The minimum distance of 1 meter (or one baby elephant) must be observed both on and off piste.

 

Special ski bus for Ramsi’s Pistenflitzer kids: Our little skiers who learn the right turns in Thommi’s ski school on the Nassfeld, will be taken by a special ski bus from our Kinderhotel to the Nassfeld  (Tröpolach) in winter 2020/2021.

Outward journey: probably mornings at 8:45am

Return journey: probably around noon at 12:45pm

In our region you have many opportunities to experience a great winter, even off the ski slopes.

This year we have some new outdoor activities in the program that you will certainly like. For example, there are guided ski tours and snowshoe hikes in the Carnic Alps and the Gailtal Alps (some at an extra cost). Directly in our Kinderhotel we will offer animal trekking, romantic evenings by the campfire, short torchlight hikes and much more. Just take a look at our weekly program – there’s a lot of outdoor fun for you.

The Weißensee Lake – Ramsi’s wintry excursion tip

If you are with us in winter, you have to go up to the Weißensee Lake (it is about 30 minutes drive). The winter landscape there is simply fantastic and the natural ice on the lake is usually already so thick in mid-December that you can do ice skating. It’s a magical treat.