We have summarised the most frequently asked questions and our answers for your imp-ortant family holiday with us in the beautiful Carinthian Gailtal Valley.

Our guide to your safe Ramsi holiday

Even if the clocks are ticking a little differently this year, we know for sure: your family holiday with us will be wonderful!

There are a few things that we have to take into account, of course, because of the current coronavirus situation. But with a bit of goodwill, personal responsibility and the help of all of us, we can certainly make it.

The most FAQ frequent questions and answers about the latest novelties are summarised here for you. You will find this guide also printed out in your room.

Do I have to wear a face mask at the Kinderhotel Ramsi?

No, you don’t have to. You can move around the entire hotel grounds without a face mask.


How are face masks and distancing handled in Austria in general?

In the vast majority of facilities, such as shops, restaurants and leisure facilities, there is no need to wear face masks. However, in sensitive public areas such as hospitals, doctor’s surgeries, pharmacies and government buildings, means of public transport, gondola Millennium Express, food-store and in places where the minimum distance of 1 m cannot be observed, it is mandatory to wear face masks. Outdoors, you can basically move freely without face masks. However, a minimum distance of 1 m must be observed both indoors and outdoors to people who do not live in the same household.

It’s best to bring your own “holiday masks”. If you need additional masks, you can obtain some at our reception.


What about keeping the minimum distance of 1 m at the Kinderhotel Ramsi?

The general distancing rule also applies to us at the Kinderhotel Ramsi. We ask you to keep a minimum distance of 1 m to other guests who are not travelling with you. To make this easier for you, we have marked the distances at special points with funny baby elephant stickers.


Do all Ramsi employees wear face masks?

All our employees who are in contact with you wear a face masks or a plastic visor. Which actually doesn’t look too bad.

Why should I send the information for the check-in in advance?

In order to shorten the waiting times in the reception area, we kindly ask you to inform us of the most important information for your check-in before arrival. You will receive a personalised e-mail from us with a link to the online pre-check-in.


Can I pay contactless?

Of course, you can also pay contactless with us. We will bring the invoice to your table on the evening of your departure, but you can also transfer the invoice amount in advance.


Reception by phone?

You are welcome to call us at the reception from 07:30 a.m. to 08:30 p.m. to obtain information and excursion tips, register for activities from the weekly program or in the children’s club, book wellness treatments, massages, a private spa and much more. Our phone number is +43 4285 284.

What about the new hygiene standards in the hotel?

As a “children’s hotel”, we have been committed to a very high standard of hygiene ever since, and we have extended the measures for the current reasons. Our cleaning and disinfection plan has been updated following the current hygiene guidelines:

  • Hand sanitizer dispensers are distributed throughout the hotel at reasonable spots (restaurant, reception, spa, etc.).
  • Hand sanitizers for personal use are handed out at the reception if required.
  • All areas of the building are cleaned more frequently (all detergents contain disinfectants).
  • Certain spaces and sub-areas are regularly cleaned and disinfected before or after each use (children’s club, spa, wellness area, etc.)
  • All rooms and doorknobs are more often cleaned and disinfected than before.

What does the new daily room cleaning look like?

The daily room cleaning has been adapted to the new standards and developed together with our hygiene partner. Our housekeeping staff works with face masks, gloves and disinfectant-containing detergents. The laundry is washed according to strict hygiene regulations by a professional company.

What’s new in the restaurants?

We are very pleased that we can continue to offer you the usual combination of the variety from the buffet and creative meals from the kitchen. In our restaurants, as usual, we have reserved your family table for breakfast, lunch and dinner. What’s new: Our service staff will be helping you out at the buffet and there will be more specialties that we will serve you directly at the table.


Will the popular Ramsi buffets be back?

Yes, of course there will be our popular Ramsi buffets for breakfast and lunch and for children’s meals. As usual, you can choose from many fine delicacies. Our service staff will take care of the buffets and help you with filling your plates.


What about the lemonade fountain and the self-service coffee machine?

Throughout the day you can get your favourite juices and (mineral) waters at our lemonade fountain. The coffee machine is also available from early to late – for aromatic teas, fragrant coffee specialities and creamy cocoa. We clean and disinfect it regularly. However, we ask you to accompany and supervise your children at these two “refreshment stations”.


Will there be barbecue nights again?
Oh yes! And we are looking forward very much to having them. Throughout the summer (during the holidays) we will have a barbecue night every week. This year you can sit at your reserved table and get all the fine delicacies from the barbeque buffet.


Are food intolerances and allergies taken into account?

Naturally! We are very happy to do that. Please let us know before your arrival, so that we can prepare all you need.


Will the Wichtelbar and the outdoor terrace be open?

Yes! Our Wichtelbar and the outdoor terrace will be open as usual. Here you can have a fine night’s drink and enjoy balmy summer evenings with a view of the clear starry sky over the Carnic Alps. You can also take your drinks to your room.

What will the new way of childcare look like?

We are sure it will be excellent! The groups will be smaller and the care more personalised, and we will spend a lot of time in the fresh air and in the wild. Our childminders will also wear face masks or plastic visors and make hand washing a regular ritual with the children. But the little ones will already know this from home. We have made it our mission to give your children a wonderful holiday with lots of fun, fun and joy, even in times like these.

What do I have to consider before I take my child to childcare?

Your children are in good hands with us. And our childminders are eagerly looking forward to playing with your child, tinkering, romping and exploring the nature around our Kinderhotel. But there are some compulsory new rules of the game, so that everybody can spend a safe and great holiday with us:

  • Please register your children in advance for childcare at the reception or in the children’s club. This year, childcare is only available with advance booking, so that we can prepare a manageable group size, enough carers and sufficiently large premises. Our caregivers will also ensure the right distance between the children and an intensified disinfection routine of the rooms and play facilities.
  • Please bring your children to the children’s club healthy. We must not accept sicky or sick children.
  • We ask you, as parents, not to enter the rooms of the children’s club. Our childminders will welcome your children in front of the children’s club.
  • Please let us know if we can take your children in our arms to give them comfort when they are sad or crying. Please tell us on arrival and write it down in the children’s passport.
  • Please bring the completed children’s passport and clothing for outdoors as well as a change of clothing every day.

Have the childcare opening times remained the same?

Almost. There is only one small change in the childcare times in the mini club   (for children up to 3 years of age):

  • In summer: Sunday 1 to 5 p.m., Monday to Friday 10 a.m. to 4 p.m. and 6 p.m. to 8 p.m.

For children over 3 years, our children’s entertainers are there as usual six days a week:

  • In summer: Sunday 1 to 5 p.m., Monday to Friday 10 a.m. to 8 p.m.

Will everybody have lunch together in the children’s club?
Of course! For all to gain strength, we are happy to offer your children a joint lunch with the carers in the children’s club. Please give each child his or her own, named drinking bottle.

What do I have to keep in mind for babysitting?

Your little ones are in good hands with our baby carers. They will take care of your babies lovingly and make sure they have everything they need. But we ask you to bring a named bag with diapers, wet wipes, spare clothing, outdoor clothing and pacifiers for your youngsters. Unfortunately, your own toys are not allowed in the children’s club. However, a maximum of one cuddly toy for comfort is allowed (if absolutely necessary). Of course, we have also intensified our hygiene measures in the children’s club.

What about the activities and sports facilities for teens?

It looks good! All activities that can take place on our extensive hotel grounds will take place. The youth can still look forward to geocaching, football, field hockey, cocktail mixing, beauty time, stick bread grilling and much more. For the activities outside the house we have to follow the regional providers, but we have already put togehter a really exciting and varied family activity program for you. You can get the latest information at the reception, in the children’s club or directly from the local providers.


Will swimming lessons be offered again?

Yes! Our swimming courses will also take place. Of course, only healthy children are allowed to participate (but that has always been the case anyway). Please visit the toilet with your child before the lesson and put on your child’s swimwear in the room – and the swimming pleasure can start. We ask that only one parent takes the children to the lesson or picks them up again – parents are not allowed in the swimming pool area during the course. The meeting point is in front of the swimming pool entrance.

What do we have to pay attention to in public areas (sports hall, Eldorado, etc.)?

We ask all of you – parents as well as children – to pay attention to keeping the minimum distance of 1 m in all public areas. And that’s it.

Will the swimming pools be open?

Of course! What would a summer be without water fun and splashing? All three swimming pools (outdoor pool, children’s indoor pool and panoramic indoor pool) are generously built and offer you plenty of space – you will find it easy to keep your distance. They are open all day from 7:30 a.m. to 9:00 p.m.


Is it possible to go to the sauna?

Of course our sauna area is open for you. We reserve it for you for the duration of 1 hour for maximum of 6 people – from 10:00 a.m. to 6:00 p.m.. Simply book your spa time at the reception (in person or by phone).


What are the rules for the relaxation rooms?

First comes rule number 1: Just relax and enjoy your holiday! We have an unbelievable amount of space and plenty of comfort beds prepared for you not only in the relaxation rooms, but also throughout the entire hotel area (while keeping a minimum distance of 1 m, of course). Mum and dad can of course move their loungers closer together. However, it is important that the distance to other guest families is maintained.


What about massages and cosmetic treatments?

It looks good! You can enjoy our entire offer in the spa area as usual. Simply lie down, close your eyes and allow the pleasant treatment to work. It goes without saying that our employees wear the obligatory face masks and sometimes also gloves.


Is it possible to use the fitness room?

Of course! Our sports equipment is already waiting for you. Simply go running or cycling, lift weights and make all your muscles yodel. We clean and disinfect the room and sports equipment regularly. However, we ask you to disinfect the devices independently as well, before and after use (dispensers are available). Thank you very much!

Are the public play areas such as the Kindereldorado and the sports hall open?

Yes, they are. You can use the Kindereldorado, the sports hall, the leisure room and all other areas. Please remember to keep the minimum distance of 1 m.


Will there also be a weekly activities programme?

Naturally! We have already thought about many great activities for you, which will make your holiday even more exciting, interesting, fun and varied. This year, the activities will be facilitated in several small groups. We therefore ask you to make a reservation in advance. Thank you!



Will the excursion destinations offered by the +CARD holiday be open?

Yes, they will. The whole Nassfeld with its diverse adventure worlds is already waiting to be explored by you. All cable cars and the summer toboggan run are also in operation. There are some special features to consider this year, as everywhere. At the gondola, for example, each family rides in its own gondola. The details can be found directly at each excursion destination. We have also put together a varied family activity programm for you with our partners.


Are the outdoor pools at Pressegger Lake also open?

Yes, they are. Ask at the reception for more information.

Further general information and the Austrian safety standards for the hotel and catering industry can also be found on the official website of the Federal Ministry: www.sichere-gastfreundschaft.at.

FAQs: What? When? Where? How? Here are the answers.

Well…let’s think about it. Actually, you only have to pack personal items such as clothes, a teddy bear, nappies and your baby’s favourite toys. Everything else will be prepared for you: HiPP care kits in the room, baby monitor, baby chairs, rockers, changing pads, strollers, buggies, back rests, baby bathtub, potty, toilet seat, cribs with children’s bed linen, fall protection, black-out curtains in the bedrooms, wall socket safety guard, kettle, vaporiser, bottle-warmer and nightlight.


Naturally! Small and large meals are well catered for with HiPP baby food.

We have jars and porridge in many flavours. You can also order fresh vegetable puree from our kitchen. Bibs and children’s crockery are also supplied, of course.

Nope. Childcare in our Ramsi Kids Club is already included in your holiday price. However, we may do special trips (especially with our teens) that incur extra costs, such as rafting on the Gail River. Of course, we will discuss this with you in advance.

Our child entertainers are there for you six days a week:
• In summer: Sunday 1-5pm, Monday to Friday 10am to 8pm
• In winter: Sunday 9am to 4pm, Monday to Friday 9am to 8pm

Yes, of course. We have available bathrobes and towels for adults and for children (in many sizes).

Your booked suites/rooms are available from 4pm. Meals start with dinner and end with breakfast on the day of departure. On the day of departure, please vacate your suite or room by 10am. Thank you very much!
You are welcome to take away a lunch snack and/or the afternoon snack free of charge on the day of arrival and departure, and on both days you can use the entire Ramsi infrastructure.

On site you can pay in cash, with a Maestro bank card or with credit cards (Visa, Mastercard). Security restrictions and limits may sometimes cause bank card and credit card withdrawals over a certain amount to be rejected, we recommend therefore that you transfer the remaining bulk amount for your booking into our account (Ramsi GmbH) prior to your arrival.

Phew – there’s quite a lot. The price includes food, childcare and the extensive wellness and leisure program. See our >>RAMSI ALL-INCLUSIVE SERVICES for a comprehensive overview.

Yes. You can park for free at our Kinderhotel Ramsi.

Airport transfers: We are happy to pick you up from the airport and bring you back. The drive to Klagenfurt Airport is 60 min, while Ljubljana/Brnik Airport is 75 min from the Kinderhotel Ramsi. The transfers must be pre-ordered in writing at least 1 week before your arrival (info@kinderhotel-ramsi.at). You will receive details of the exact itinerary of the transfer one day before arrival.
Transfer costs: for 1-3 persons € 90.00 per trip, for each additional person € 30.00 per trip.

Train station transfers: If you arrive by train, we will be happy to pick you up from Hermagor station and take you back for free. Ideally, please let us know 1 week before your arrival.

You are welcome to bring your four-legged darlings with you. However, dogs are only allowed in the room types Butterfly, Flipp and Sunshine. Please do not take your dog into the restaurant areas (dining rooms). Outdoors, your four-legged friend must be kept on a leash.
Cost per dog: € 12.00/day (without food)

>> please check our dogs rules here 

Juhu! Ab in den Familienurlaub mit Hund Urlaubserlebnisse mit Hund auf der hobeleigenen Hundewiese

We take that into account, of course. It is best to let us know at the time of booking or about a week before your arrival.

Of course, happily! If you fancy cosy family bike tours or spectacular bike adventures between mountain and lake, you’ve come to the right place. Our partners in the region have prepared a top selection of state-of-the-art bicycles in all sizes for you. You will find everything you need for your excursions – from mountain bikes to e-bikes, from child seats to protective gear:

For our smallest skiers (the “Pistenflöhe”, approx. 2.5 to 6 years old), who learn to ski in the Ramsi ski school directly at the hotel, we have ski equipment in the house. We are happy to provide it for free (summer/summer ski course only). Everyone else is welcome to rent the required equipment directly in the Nassfeld ski resort.

Yes, you can do that, we will gladly provide them. We have a small arsenal of sleds, bobsleighs and sliders of all sizes (for babies, children and adults) that you can loan for free.

If you have any further questions or personal requests, just send a quick e-mail to info@kinderhotel-ramsi.at. We will get back to you as soon as possible.