General Terms and Conditions
Obligation for placed reservations/bookings
Your reservation/booking is binding as soon as the deposit is credited to our account.
Travel cancellation insurance
We recommend that you take out our travel cancellation insurance (no excess). The insurance premium will need to be transferred to our account together with your deposit. The insurance covers all cancellation costs, e.g. in case of a positive COVID-19 test result, quarantine obligation if close relativies in the common household get sick with COVID-19, in the event of unexpected illness with hospitalisation, accident or death of the insured person and/or their family members. Significant property damage and much more are also insured.
Please refer to the information “Hotelstorno Plus” or “Hotelstorno Premium” for the complete policy of the travel cancellation insurance as well as the procedure in the event of a claim. Arrival and departure (train or plane ticket, car train, etc.), ski passes and ski lessons are not insured. If you have your own travel cancellation insurance, you will need to handle the formalities yourself in the event of a claim.
Due to the Corona pandemic, you can at short notice CANCEL FOR FREE if:
- the relevant Ministry of Foreing Affairs of your home country for your booked vacation period has issues a travel warning for our holiday region an asvixes against non-essential travel.
- you do not start your trip because you would habe to go into government-imposed quarantine after your trip home.
- the border with Austria is closes and therfore you cannot enter the country.
We only accept holiday cancellations in writing:
- In the case of cancellation no later than 2 months before the start of the holiday, you will receive the deposit back.
- For cancellations between 2 months and 1 month before the start of the holiday, we charge 40% of the total price.
- For cancellations between 1 month and 1 week before the start of the holiday, we charge 75% of the total price.
- In case of cancellation in the last week before the start of the holiday, we charge 90% of the total price; this also applies in the case of late arrival or early departure.
If you want di cover other risks such as illness an quarantine, we recommend that you take out travel cancellation insurance.
Credits or refund of your deposit.
- Your deposit can be converted into a credit for a future Ramsi holiday or refunded directly. Refunds will only be sent via bank transfer.
Smoke-free Kinderhotel Ramsi
For the benefit of the children, smoking is not permitted anywhere in the grounds of Kinderhotel Ramsi. Ashtrays are available on the balconies or terraces of the suites or rooms where smoking is allowed. Please be considerate of the other guests who live next to or above you.
Additional information about rooms and suites
The furniture and the room arrangement are as shown in the layout sketches and pictures, but may be different in the suite or room types Ladybird, Flipp, Butterfly and Shrew. The Shrew family suite on the3rd floor and the suites/rooms in Sunshine building are easily accessible via a staircase (without lift). All children’s rooms have black-out curtains!
Note regarding moving rooms: When booking online it may be necessary for you to move from one room to another room of the same category during your stay (although it happens very rarely). We ask for your understanding as this cannot be accounted for in online bookings. We will inform you in case of need.
Check-in and check-out
Your booked suites/rooms are available from 4pm. Meals start with dinner and end with breakfast on the day of departure. On the day of departure, please leave your suite or room by 10am. Thank you very much!
You are welcome to take away a lunch snack and/or the afternoon snack free of charge on the day of arrival and departure, and on both days you can use the entire Ramsi infrastructure.
Airport and train station transfers
Airport transfers:Airport transfers: We are happy to pick you up from the airport or bring you back. The drive to Klagenfurt Airport is 60 min, while Ljubljana/Brnik Airport is 75 min from the Kinderhotel Ramsi. The transfers must be pre-ordered in writing at least 1 week before your arrival (info@kinderhotel ramsi.at). You will receive details of the exact itinerary of the transfer one day before arrival. Transfer costs: for 1-3 persons € 90.00 per trip, for each additional person € 30.00 per trip.
Train station transfers:If you arrive by train, we will be happy to pick you up from Hermagor station and take you back for free. Ideally, please let us know one week before your arrival.
Ramsi Dog Label
Dogs are only allowed in the room types Butterfly, Flipp and Sunshine. Please do not take your dog into the restaurant area (dining rooms). Outdoors, your four-legged friend must be kept on a leash.
Cost per dog: € 12.00/day (without food)
Here are the dog rules as PDF to download.
Payment of the hotel bill
On site you can pay in cash, with a Maestro bank card or with credit cards (Visa, Mastercard). Security restrictions and limits may sometimes cause bank card and credit card withdrawals up from a certain amount to be rejected. We recommend therefore that you transfer the remaining bulk amount for your booking into our account (Ramsi GmbH) short before your arrival.
IBAN: AT49 3954 3000 0003 1617, BIC: RZKTAT2K543 (Raiffeisenbank Hermagor)