General Terms and Conditions
Your reservation/booking is binding as soon as the deposit is credited to our account.
Travel cancellation insurance
We recommend that you take out our travel cancellation insurance (no excess). The insurance premium will need to be transferred to our account together with your deposit. The insurance covers all cancellation costs, e.g. in the event of unexpected illness with hospitalisation, accident or death of the insured person and/or their family members. Significant property damage and much more are also insured.
Arrival and departure (train or plane ticket, car train, etc.), ski passes and ski lessons are not insured. If you have your own travel cancellation insurance, you will need to handle the formalities yourself in the event of a claim.
Cancellation conditions
We only accept holiday cancellations in writing.
- If you cancel 2 months before the start of your holiday, you will receive the deposit minus a handling fee of € 50.
- For cancellations between 2 months and 1 month before the start of the holiday, we charge 40% of the total price.
- For cancellations between 1 month and 1 week before the start of the holiday, we charge 75% of the total price.
- In case of cancellation in the last week before the start of the holiday, we charge 90% of the total price; this also applies in the case of late arrival.
- In case of early departure we charge 100% of the total price.
- If you have chosen the non-refundable rate with 100% prepayment, there will be no refund in the event of cancellation.
Credit notes or refund of your deposit.
- Your deposit can be converted into a voucher for a future Ramsi holiday or refunded directly, minus a processing fee of € 50. Refund will be made to you exclusively via bank transfer. The non-refundable rate with 100% prepayment ist excluded from this regulation.
Smoke-free Kinderhotel Ramsi
For the benefit of the children, smoking is not permitted anywhere in the grounds of Kinderhotel Ramsi. Ashtrays are available on the balconies or terraces of the suites or rooms where smoking is allowed. Please be considerate of the other guests who live next to or above you.
Additional information about rooms and suites
The furniture and the room arrangement are as shown in the layout sketches and pictures, but may be different in the suite or room types Ladybird, Flipp, Butterfly and Shrew. The Shrew family suite on the3rd floor and the suites/rooms in Sunshine building are easily accessible via a staircase (without lift). All children’s rooms have black-out curtains!
Note regarding moving rooms: When booking online it may be necessary for you to move from one room to another room of the same category during your stay (although it happens very rarely). We ask for your understanding as this cannot be accounted for in online bookings. We will inform you in case of need.
Check-in and Check-out – Terms and Conditions (T&C)
Your room will be ready for you from 4:00 PM, well-ventilated, cleaned, and disinfected. If you arrive after 7:00 PM, please let us know briefly. On the day of departure, we ask you to vacate the room by 10:00 AM.
The culinary provisions included in the package start with an afternoon snack on the day of arrival and end with breakfast on the day of departure. If you wish to enjoy the lunch snack (12:00 PM – 1:00 PM) on the day of arrival or departure, you can book it for an additional charge (€ 20/adult, € 10/child 3-15 years).
Airport and train station transfers
Airport transfers:Airport transfers: We are happy to pick you up from the airport or bring you back. The drive to Klagenfurt Airport is 60 min, while Ljubljana/Brnik Airport is 75 min from the Kinderhotel Ramsi. The transfers must be pre-ordered in writing at least 1 week before your arrival (info@kinderhotel ramsi.at). You will receive details of the exact itinerary of the transfer one day before arrival. Transfer costs: for 1-3 persons € 90.00 per trip, for each additional person € 30.00 per trip.
Train station transfers:If you arrive by train, we will be happy to pick you up from Hermagor station and take you back for free. Ideally, please let us know one week before your arrival.
Ramsi-Hundeetikette – Allgemeine Geschäftsbedingungen (AGB)
Hunde sind nur in den Zimmertypen Schmetterling, Flipp, Sonnenschein und Tiny Haus erlaubt. Bitte nehmt euren Hund nicht in den Restaurantbereich (Speisesäle) mit. Auf dem Hof ist euer vierbeiniger Freund an der Leine zu führen.
Kosten pro Hund: 20,– €/Tag (ohne Futter).
Hier sind die Hunderegeln als PDF zum Herunterladen.
Payment of the hotel bill
On site you can pay in cash, with a Maestro bank card or with credit cards (Visa, Mastercard). Security restrictions and limits may sometimes cause bank card and credit card withdrawals up from a certain amount to be rejected. We recommend therefore that you transfer the remaining bulk amount for your booking into our account (Ramsi GmbH) short before your arrival.
IBAN: AT63 3936 4000 0193 1617, BIC: RZKTAT2K364 (Raiffeisenbank Karnische Region)
